Frequently Asked Questions

Everything you need to know about your Charmette experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my shipment?

Yes, once your order is processed and shipped, you will receive an email containing a tracking number and a link to monitor your package's journey.

What payment methods do you accept?

Charmette accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we audit our factories annually for fair labor practices.